Privacy Policy

1. Introduction & Company Overview

This Privacy Policy governs the manner in which Terracom Solutions Private Limited ("we", "us", or "our"), owned and operated by Syed Haider Shah, collects, uses, maintains, and discloses information collected from users ("Users" or "you") of the website myinternetcabletv.com.

Registered Corporate Address:
Office # 231, Street 14, Eden Cottages, Phase 2, Lahore, 54000, Pakistan
Customer Service Hotline: +1 (888) 396-6110 (Toll-Free USA & Canada)
Regions Served: United States & Canada
Verification Date: January 14, 2026

2. Scope of Business & Independent Status

To ensure complete transparency and full compliance with Google Ads Misrepresentation Policies:

• We sell only our own manufactured and branded products directly to consumers in the United States.
• We provide independent technical assistance and troubleshooting for home and office Wi-Fi, internet signal, and networking hardware across Canada and the USA.
• We are not affiliated with, authorized by, endorsed by, or partnered with any third-party brands, router manufacturers, or Internet Service Providers (such as Apple, Samsung, Google, Comcast, Xfinity, Spectrum, AT&T, Bell, Rogers, or others). All mentions of third-party systems are purely for compatibility and informational reference.

3. Information We Collect

We may collect personal identification information from Users in several ways, including, but not limited to, when Users visit our site, place an order, fill out a support form, or call our toll-free hotline:

• Contact Details: First and last name, email address, telephone number.
• Order & Delivery Information: Physical shipping address in the USA, preferred delivery notes.
• Technical Support Details: Router model description, Wi-Fi symptoms, ISP name provided voluntarily during technical triage.
• Non-Personal Technical Data: Browser name, operating system, IP address, and referring URL collected via standard web server logs.

4. How We Use Collected Information

Terracom Solutions Private Limited collects and uses Users' personal information for the following specific purposes:

• To Process Orders: We use the information provided when placing an order only to service that order. We do not share this information with outside parties except to the extent necessary to deliver the product.
• To Provide Complimentary Phone Setup Care: Our technicians use your phone number to contact you upon watch arrival to guide you through smartphone and Wi-Fi pairing.
• To Deliver Technical Assistance: Information submitted via our diagnostic troubleshooter or contact form is used solely to resolve your network inquiry.
• To Improve Customer Service: Your feedback helps us respond to support requests and customer needs more efficiently.

5. Google Ads & Analytics Compliance

Our website may use Google Ads remarketing services, Google Analytics, and conversion tracking tags to advertise on third-party websites to previous visitors to our site:

• Cookies: We use cookies to understand site navigation, measure the effectiveness of our advertisements, and ensure that our ordering and support cart functions properly.
• No Sensitive Personal Data in Advertising: We never collect, store, or target sensitive personal categories (such as financial records, health data, or religious beliefs) through advertising cookies.
• Opt-Out Options: Visitors can set preferences for how Google advertises to you using the Google Ad Preferences page, or opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

6. We Never Sell Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We do not deal with data brokers or share customer contacts with third-party marketing companies. Personal data is only shared with trusted logistics carriers (such as USPS, UPS, or FedEx) strictly for product delivery inside the United States.

7. Data Security & Storage

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and order details stored on our site.

8. Your Rights (USA & Canada Compliance)

In compliance with applicable privacy laws in the United States (including the California Consumer Privacy Act / CCPA) and Canada (Personal Information Protection and Electronic Documents Act / PIPEDA):

• You have the right to request access to the personal data we hold about you.
• You have the right to request that we correct any inaccurate or incomplete personal information.
• You have the right to request the complete deletion of your customer contact record from our dispatch systems.

To exercise any of these rights, please contact our support desk at +1 (888) 396-6110.

9. Contacting Us Regarding Privacy

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Terracom Solutions Private Limited, please contact us: